Arqvion (“Arqvion”, “we”, “us”, or “our”) operates the website arqvion.com and related services (collectively, the “Platform”), a real estate advisory and property-distribution network that helps customers discover, compare, evaluate, and connect with developers, sellers, and channel partners for residential, commercial, villa, and land properties across India.

This Privacy Policy explains what personal data we collect when you visit or use the Platform, how we use and share it, the choices available to you, and how we protect your information. By accessing or using the Platform, submitting an enquiry, registering an account, or booking an appointment with us, you agree to the collection and use of information in accordance with this Policy. If you do not agree with this Policy, please discontinue use of the Platform.

This Policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”), as applicable in India, and forms part of our Terms & Conditions.

1. Information We Collect

We collect information that you provide directly to us, information generated through your use of the Platform, and information received from third parties, as summarised below.

Category of Data	Examples	Purpose of Collection
Identity & Contact Data	Name, mobile number, email address, city of residence	Account creation, communication, sending property recommendations
Property Preference Data	Property type, budget range, purpose of purchase, preferred locations, timeline to buy, home loan requirement	Matching you with relevant listings and advisory support
Transaction & Enquiry Data	Enquiries submitted, appointments booked, saved/shortlisted properties, site-visit requests	Coordinating site visits, follow-ups, and advisory services
Technical & Usage Data	IP address, browser type, device information, pages viewed, cookies and similar technologies	Improving website performance, security, and user experience
Communication Data	Records of calls, WhatsApp messages, emails and chat correspondence with our team	Customer support, service quality, and dispute resolution
Financial Data (where applicable)	Loan-eligibility information shared voluntarily for referral to lending partners	Assisting with home-loan referrals, only with your explicit consent

We do not knowingly collect sensitive financial information such as complete bank account numbers, card details, or passwords. Where a payment is required for a value-added service, such transactions are processed by our RBI-authorised payment gateway partners, and Arqvion does not store your full card or banking credentials on its own servers.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account and respond to enquiries submitted through the Platform, phone, email, or WhatsApp.
• To schedule site visits, appointments, and follow-up communication regarding properties you have enquired about.
• To send you property recommendations, project updates, offers, newsletters, and promotional communication, where you have not opted out.
• To refer your enquiry to home-loan or financing partners where you have specifically requested such assistance.
• To improve, personalise, and secure the Platform, and to analyse usage trends and website performance.
• To comply with applicable law, regulatory requests, and to enforce our Terms & Conditions.
• To prevent fraud, misuse of the Platform, and unauthorised or unlawful activity.

3. Consent to Be Contacted

By submitting an enquiry, filling the “Book Appointment” form, registering on the Platform, or otherwise sharing your contact details with us, you expressly consent to being contacted by Arqvion and its referred developers, sellers, channel partners, or financing partners via phone call, SMS, WhatsApp, or email regarding the property or service you have enquired about — including where your number is registered under the National Customer Preference Register (NCPR) / Do Not Disturb (DND) service. You may withdraw this consent at any time using the contact details in Section 11, though this may affect our ability to assist you with an ongoing enquiry.

4. Sharing and Disclosure of Information

As a real estate advisory and distribution network, sharing your enquiry with relevant third parties is core to how the Platform functions. We may share your information with:

• Developers, builders, property owners, sellers, and channel/broker partners relevant to a listing you have enquired about, so that they may respond to your enquiry directly.
• Home-loan, financing, or insurance partners, where you have specifically opted to be connected with such services.
• Service providers who support our operations, such as website hosting, analytics, CRM, communication (SMS/WhatsApp/email), and customer-support tools, under confidentiality obligations.
• Professional advisors such as auditors, legal counsel, or consultants, where necessary.
• Government authorities, regulators, or law-enforcement agencies where required by applicable law, court order, or to protect the rights, property, or safety of Arqvion, our users, or the public.
• A successor entity in connection with a merger, acquisition, restructuring, or sale of business assets.

Please note: once your information is shared with a developer, seller, broker, or financing partner in response to your enquiry, that third party’s own privacy practices will govern their further use of your data, and Arqvion does not control or take responsibility for how such third parties subsequently use, store, or process your information.

We do not sell your personal data to unrelated third parties for their independent marketing purposes.

5. Cookies and Tracking Technologies

The Platform uses cookies, web beacons, and similar tracking technologies to operate property search and filter functions, remember your preferences, keep you signed in, and understand how visitors use the Platform through analytics tools. You can control or disable cookies through your browser settings; however, doing so may limit certain features of the Platform, such as saved searches or the shortlisting of properties.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, including to provide ongoing advisory support, respond to enquiries, comply with legal, accounting, or regulatory requirements, and resolve disputes. Enquiry and transaction records may be retained for a reasonable period after your last interaction with us to enable follow-up services and to meet statutory record-keeping obligations.

7. Data Security

We implement reasonable technical and organisational security measures — including access controls, encrypted transmission where applicable, and restricted internal access — designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

8. Your Rights and Choices

Subject to applicable law, you may:

• Request access to, correction of, or updates to the personal data we hold about you.
• Withdraw consent for marketing or promotional communication at any time by writing to us or using the unsubscribe option in our communications.
• Request deletion of your account and associated personal data, subject to our legitimate retention requirements described in Section 6.
• Raise a grievance regarding the handling of your personal data with our Grievance Officer named in Section 11.

We will respond to verifiable requests within a reasonable time and in accordance with applicable law.

9. Third-Party Links and Integrations

The Platform may contain links to third-party websites, developer microsites, social media pages, or embedded content (such as YouTube videos). This Policy does not apply to those third-party properties, and we encourage you to review their respective privacy policies before sharing any information with them.

10. Children’s Privacy

The Platform is intended for use by individuals who are at least 18 years of age and legally competent to enter into a contract under the Indian Contract Act, 1872. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete such information.

11. Grievance Officer and Contact Us

In accordance with the Information Technology Act, 2000 and rules made thereunder, the details of the Grievance Officer are as follows:

• Name: Grievance Officer, Arqvion
• Email: contact@arqvion.com
• Phone: +91 6353275370
• Registered / Head Office: Opera House, Mumbai, Maharashtra, India

For any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us using the details above. We aim to acknowledge grievances within a reasonable timeframe as required under applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The “Last Updated” date at the top of this Policy indicates when it was last revised. We encourage you to review this Policy periodically. Continued use of the Platform after any changes constitutes your acceptance of the revised Policy.